5 Essential Enterprise Mobile Apps for IT Departments
As one of the fastest growing sectors in the world, the technology industry doesn’t shy away from adopting innovative tools to help them increase efficiencies. One of the tools that can help them do this is enterprise apps.
In this article we give you 5 key app ideas that we think could help increase productivity in your company, better preparing you to stay ahead in an ever-more-competitive world.
We hope some of these ideas serve as inspiration to begin building and using your own apps for work; after all, who better to set an example on the internal benefits of the latest technologies than technology companies themselves?
Without further ado, here are our top five ideas:
1. User manual app
With a user manual app you can keep any number of product manuals in an easily accessible and searchable location.
What’s more, to make manuals as easy to navigate as possible you could create a central menu from which users can simply tap on the manual section of interest to arrive straight to the desired information.
This means that employees will be able to access key support information quickly and no matter where they are, giving them great flexibility and allowing them to perform support duties better. This can be particularly useful for employees accessing external locations to attend to issues.
A user manual app could also include other useful tools such as glossaries of technical terms and how-to guides and videos to aid support staff with any repairs or technical queries.
2. Compliance app: IT & governance
A compliance app can help employees follow appropriate regulations both in IT and governance.
The app can simplify regulatory information by displaying it into sections, breaking down the content to ensure that it is easy to navigate while keeping information comprehensive.
You can cover policies on all areas from IT (support and repairs) to governance (travel regulations, business continuity, etc.). This can help ensure peace of mind among employees and help them respond quickly and appropriately to any difficult situation.
The app could also be customized with GPS functionality so that it detects the geographical location of the user and provides the right information, which may vary from country to country.
3. Disaster recovery app
In the case of emergencies, it is common for employees to find themselves away from their desks or without access to key information.
But with a disaster recovery app you can ensure that the information is available on their mobile device, allowing them to access it no matter the situation or circumstances.
Employees can use a disaster recovery app in several ways:
- Directory. If an employee needs to report an issue or incident, they can access a contact directory with emergency contact information. Bonus points if you set the app so that only relevant information for that day or shift is included!
- Emergency response plans. To allow employees to be more proactive, you could also include a series of emergency response plans according to the nature of an emergency. This can help them take the right course of action.
4. Bug reporting app
Bugs and other technical issues are no small business in the IT sector. Obviously, dealing with software and hardware is going to lead to these kinds of problems.
With an app these issues can be dealt with more efficiently by enabling employees to report them directly via their mobile device. These could be logged using a form feature, with data instantly being sent to the relevant incident response team.
The great benefit of this is that it can significantly speed up the response process, as it empowers employees to report incidents as soon as they happen even if they are away from their desks or at a remote location. Being able to log them instantly also means that the incident information will be fresh in their memory and therefore more accurate.
An app would also enable them to easily include support information such as photos or video, allowing response teams to assess incidents better.
5. Training app
As an extremely fast-paced industry, the IT sector needs employees who can learn quickly and efficiently. This also applies to existing employees who need to learn new information or technologies.
Training apps are the perfect answers to this, as they allow employees to carry out training in their own time using a mobile device, whether during their commute or at home.
As a visual medium, apps allow you to provide employees with engaging learning materials that include video, audio, interactive charts and other such features to aid the retention of knowledge.
A lot of companies are also incorporating gamification into their training apps, an approach that is proving really effective! This adds a fun element by making learning into a game, allowing employees to test their knowledge via quizzes and track their progress using interactive charts.
You could set training as a series of missions, rewarding employees as they complete tasks with points and badges. By recognising their achievements, the app can make them feel accomplished and motivated about learning.
We hope you liked our ideas and would love to hear from you! Are you using apps for IT? What sort of apps are you finding most effective? Have you come across any particularly interesting app ideas? Please let us know in the comments section below.