Accelerating client engagement and automating processes with apps

A case study with Scottish law firm Burness Paull

Creating a client facing solution can save hundreds of billable hours and turn a complicated process into an automated workflow. Fliplet’s prefab app building platform gives firms a repeatable solution to take a complicated and time-consuming data collection process to market.

This webinar will cover a client facing solution created by Burness Paull with the following features:

  • Collect a large amount of complicated information to inform a legal document for the app user
  • Using logic to guide an app user through a time-consuming content gathering process
  • Allow the app user to submit updated information as and when required
  • Provide a contact directory of relevant firm experts

Burness Paull’s Innovation Manager, Sam Moore and Fliplet’s Account Manager, Chris Longmuir, discuss the ScotWill app and other examples of apps that accelerate client engagement and automate processes.

By watching this webinar, you’ll discover:

  • Introduction to Fliplet 1:21
  • Burness Paull case study introduction 2:24
  • The challenges with the existing process that led to the need for an alternative solution 3:09
  • Why Burness Paull chose to create an app 3:55
  • The internal process the firm went through to bring the app to life, including engaging with stakeholders 7:04
  • Better processes and time saving established early on 10:05
  • Why the firm chose to use Fliplet 12:09
  • A walk-through of the ScotWill app and the processes it has automated 14:23
  • Success to date and how the app has increased client engagement 21:13
  • Future plans for the ScotWill app 24:10
  • Client engagement and automating processes examples 25:59
  • Q&A 29:50

Get in touch to find out more about the apps that law firms are producing with Fliplet.