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Account Manager

Key Information

Job title Account Manager
Department Client Retention
Location UK
Reporting into Head of Account Management
Role focus Manage, renew and grow Fliplet’s existing client accounts.                                     
Working arrangements 9.30am – 6.30pm
Flexible hours and hybrid home / office working available

Who are Fliplet?

Fliplet is the fastest-growing company in the rapid app development technology sector. We’re a start-up on a mission to help anyone create mobile or web apps without having any coding skills. Used by over 60 leading law firms and professional service companies, our product is unrivalled in the marketplace and as a result, we are expanding, fast.

Fliplet combines the benefits of no-code tools with the feature customisation of open-source software. We are an app building platform with global clients. This is an amazing opportunity to join a business that is in the relatively early stages of growth, yet has already built a fantastic reputation in the industry. We have over 120,000 users of our technology every month in over 20 countries. Our largest clients are in the law industry, but our client base is continuing to grow and we’re looking for people to join us to be part of that journey.

Who we’re looking for

We are looking for a proactive account manager with SaaS experience to join our growing client retention team. This is a commercially focused role so will suit someone with experience of renewing, cross selling and upselling clients within a software business.

This is a SaaS account management position and to be successful in the role you must love technology and be motivated and enthused by our product. We don’t mind where in the UK you are based but the ability to travel to London once a week would be preferable.

 

Key Responsibilities

    • Engage and build relationships with all current customers in the defined portfolio:
      • Responding to requests about our technology and security
      • Working with clients to apply Fliplet to their business
      • Listening to their needs and wants
      • Supporting clients to achieve their goals
      • Sharing new features and case studies
      • Measuring and reporting on the value delivered
    • Influence future lifetime value through higher product adoption, customer satisfaction and strategic partnership with clients.
    • Identify opportunities to grow accounts by connecting with and referring clients to the company and each other.
    • Identify and develop a pipeline of opportunities with existing clients in an agreed portfolio, to include additional services and upgrades to the current service plans
    • Prepare documentation, proposals, statements of Work and app plans for customers
    • Identify opportunities for continuous improvement, feedback to product and marketing to contribute to the success of growth and retention in general
    • Produce an annual territory plan and demonstrate what activities are going to ensure you deliver or exceed your OKRs
    • Front foot communication with clients and/or procurement
    • Hitting growth targets and maintaining CRM
    • Reach your financial targets and exceed them

    Personal attributes & experience

    Experience:

      • 3+ years Account management experience within a SaaS business
      • Commercially focused: Track record of over achieving financial targets, either within a New Business or Account management capacity
      • Previous experience with Enterprise businesses and demonstrable history of a consultative approach to account management
      • Experience dealing with multiple stakeholders and building out a network within a client base
      • Experience with complex or multi-faceted software products is preferable
      • Relevant industry experience (SaaS, Legal, Professional Services, Healthcare, Technology and Telecoms) is desirable but not essential
      • Experience conducting strategic account reviews

    Attributes:

      • Strong relationship building skills
      • Consultative in approach
      • Highly proactive in seeking client engagement and regular touchpoints
      • A passion for technology, apps and mobile
      • A natural ability to present ideas and initiatives and juggle many tasks and projects in a fast-paced environment
      • Demonstrated desire for continuous learning and improvement
      • Experience of, and comfortable with Remote working
      • Highly organized, and proficient at managing multiple projects concurrently

    Perks and Benefits

    At Fliplet our team is our best asset. We are surrounded by smart and talented people who value hard work and who always want to improve. So we want to create the best environment we can to empower them. Some of the benefits that help us do this include:

    ✈️  25 days annual vacation, rising with service, plus 8 bank vacations per year

    👩‍🎓  £500 annual budget for your professional development

    🍎  £1,000 annual budget towards your health and wellness

    🏡  £300 Home working allowance for full-time employees

    🏃‍♂️  £300 Annual charity budget to support your fundraising activities

    📈  Share options scheme for full-time employees

    📊  A fast-paced, start-up culture where your actions have a significant impact on the business

    📚  Ongoing training and development, and the chance to build a career in a growing company

    🎉  Great culture: A warm and friendly team, regular socials, team lunches and company events, both in person and virtual

    🏡  Flexible working hours, and a mix of home/remote & office working

    Diversity

    We believe innovation thrives in teams where diverse points of view come together to solve hard problems. We will always seek out those who can bring diverse life experience, diverse educational background, diverse culture, and diverse life experience. We’re open to learning how your perspective will bring something unique and valuable to our team.

     

    Interview process

    Stage one: Screening call [20 mins]

    Stage two: Video interview [30-45 mins]

    Stage three: Presentation interview [In person or remote, 1 hour]

    Stage four: Call with CEO [30 mins]

    You should apply if what we’re doing here at Fliplet excites you and you recognize yourself in our values! If this sounds like you, please email your CV to: careers@fliplet.com

    Thank you for your application!