
One source for all communication

500 new business ideas shared in first year

Customer NPS improved by 58 points
One source for all communication
500 new business ideas shared in first year
Customer NPS improved by 58 points
Knight Frank is a real estate agency, residential and commercial property consultancy firm with over 18,000 employees globally in over 500 offices.
The Customer Experience (CX121) transformation program sits in the Residential Division. The department was looking for a solution to specifically address the employee engagement objective within the transformation program.
The Residential Division identified several areas of concern with the team’s existing internal communications system and processes. The team wanted to improve the following:
In response to the clear communication requirements in the team, the Residential Division focused on building the Customer Experience app and continues to evolve it today.
The primary features of the app are:
The continued success of the app can be attributed to:
The key benefits of the app for Knight Frank are:
Fliplet enables non-technical and technical people to produce mobile and web apps. Fliplet includes a broad selection of app templates that enable organizations to rapidly deliver apps for staff or customers and are distributed to public or enterprise app stores, and online.