Case study

Building a crisis management app that keeps emergency support two taps away

Crisis contacts stay easy to reach

Two taps away

Immediate contact access

Teams learned to update content themselves

15-minute training

No developer reliance

Guidance works without a connection

Offline reliability

Better emergency readiness

“Our original crisis management app was bespoke and updates to it proved costly, especially with the frequency of new versions of iOS. With Fliplet, we've created an app that we can update as and when we need.”

Group IS Manager

Oil and Gas Organization

The organization wanted a crisis management app that could automatically put the latest emergency contact information onto staff devices and support timely global responses. Reliability, fast updates, offline access, and two-way information sharing were all essential because the app needed to work when speed and clarity mattered most.

Challenge

Keeping emergency contact information current and instantly accessible

To help facilitate a timely response to crisis and safety issues globally, this organization wanted to develop an app that automatically put the latest emergency contact information onto staff devices. Having this app would mean that staff would never be more than two taps away from the Corporate Crisis management team.

Solution

Building an app that works offline, updates instantly, and supports two-way communication

The team built the app around the features that mattered most in a crisis situation:

Reliability: In an emergency situation it would be critical for management to be able to access the relevant contact information without a network connection or internet.
Two-way information sharing: Users are able to provide emergency information directly through the app.
No need for technical skills: After an initial 15-minute training session the team were able to edit the app with no reliance on software development resources.
Flexible app structure: The team can adjust the app’s navigation, content, functionality and flow based on feedback from their users in hours without technical skills.
Instant app updates: The app needed to instantly display the latest contact information at any time. Apps created with Fliplet can be updated instantly even when listed in public or enterprise app stores.
Push notifications: With push notifications, the organization can send a message to all users of the app in emergency situations. The message displays on the home screen of a user’s device without them having to open the app.

Results