Customers downloaded the app globally
1,500+ downloads
Across 60 countries
Challenge
Standing out in a crowded restaurant market with something more useful than traditional marketing
The client wanted a marketing app to help distinguish themselves from the many other steak restaurants in London and to open up possibilities through mobile reach.
The app was intended mainly as a piece of content marketing to give interesting and useful information to lovers of steak and gin, designed to associate the brand as an expert in these areas. Additionally it needed to help users book tables and see special deals and updates.
Solution
Combining branded content, utility tools, and bookings in one customer app
The Steak & Gin app includes the following features:
- No need for technical skills: After an initial 15-minute training session the team now update and edit their app with no reliance on internal or external development resource.
- Interactive Steak Timer: Tells users how long they need to cook their perfect steak. As this is a utility feature, it has helped ensure the app is kept on people’s devices and re-used which in turn allows the brand to remain current with users.
- Embedded videos that work offline: Even if users don’t have a perfect wifi connection in their kitchens, they can still follow the Head Chef as he demonstrates the perfect way to cook a steak.
- Image gallery: Gorgeous photos from the restaurant.
- Complete branding: Colors, fonts, images and backgrounds.
- Built-in analytics: Helps the marketing team understand user behavior and provide the basis for future improvements and new features.
- In-app browser: Allows users to book tables and receive the latest campaigns from the restaurant.
Results
Driving repeat engagement while also supporting sales conversations
Since launch the app has had over 1,500 downloads in 60 countries and 27,000 screen views. Over 60% of users return to the app multiple times and users access an average of 11 screens per session, showing strong engagement with the content.
As well as using the app as a marketing channel, the client’s sales team have started using the app as support material in meetings with corporate clients.
Future plans
Extending the app into the in-venue customer experience
The team have now purchased iPads for use in their bar and are actively promoting the restaurant's app to their customers as a point of differentiation.
