Global Contracts Portal activity in one quarter
20,000+
Portal interactions
Challenge
Creating faster access to legal guidance across the firm
Mills & Reeve needed a more efficient way to share legal guidance, route users to the right information, and deliver documents securely across teams and clients. Their existing processes relied on manual calls, printed materials, or time-consuming ad hoc workflows, which slowed response times and made it harder to scale new ideas. The firm wanted a flexible platform that could support rapid delivery, reduce administrative effort, and empower teams to create and manage their own tools with confidence.
Solution
Building a flexible ecosystem of apps with Fliplet
- A technology guidance app with decision-tree routing.
- Rapid app deployment including high-impact tools built in days.
- Secure web apps for sharing documents, evidence, and legal materials.
- A global contracts portal with document previews, downloads, and analytics.
- Digital bundles for client training to replace large printed packs.
- QR-based access to legal content for court proceedings and client sessions.
- A scalable framework allowing business teams to manage their own apps.
Results
Delivering measurable adoption and practical impact
- 20,000+ interactions with the global contracts portal in a single quarter.
- Award-winning recognition for the technology guidance app.
- Significant paper reduction through digital training materials.
- Court-validated use of a Fliplet app as a “source of truth” during proceedings.
- Faster delivery of new tools, from week-long builds to full deployments in two weeks.
- Reduced dependency on manual support, as lawyers no longer need to contact the tech team for basic guidance thanks to self-serve apps like What the Tech?!.
Key takeaways
Showing how digital tools can scale across legal teams
- Speed: Apps were deployed in days or weeks, enabling fast responses to client and internal needs.
- Scalability: Decision-tree logic and templated builds allowed solutions to be reused across multiple matters and sectors.
- Impact: Digital tools replaced paper-heavy processes, improved access to information, and enhanced client training experiences.
- Adoption: Lawyers and new joiners quickly embraced the apps, praising their simplicity and usefulness across daily workflows.
What Next
Mills & Reeve is continuing to expand its app ecosystem — updating core tools like What the Tech?!, templating successful solutions for new sectors, and introducing next-generation versions of existing apps. Their legal technology team is also exploring new opportunities to adapt current builds, scale client-facing portals, and streamline workflows with modern capabilities to support future growth.
