Attorneys and staff stay connected with Ward and Smith's Directory Solution

Ward and Smith was dealing with the complexity of maintaining a self-built mobile app while also trying to adapt to changing user needs. The firm needed a simpler way to support attorneys and staff with mobile access to important information without adding unnecessary maintenance overhead.

Ward and Smith used Fliplet to create a directory app that gives attorneys, staff, and lawyers quick access to colleague and coworker contact information while on the go.

Fliplet’s intuitive design and pre-built functionality helped the team streamline app management, make updates more efficiently, and create new solutions in response to user requirements.

The platform also gave the firm flexibility: technical users could go deeper when needed, while non-technical colleagues could still work productively with many parts of the product.

Several outcomes stand out from the case study:

• easier upkeep after replacing the more complex self-built app
• better on-the-go access to colleague contact information
• broader usability because non-technical users can manage many aspects of the app

That combination made Fliplet appealing not just for one directory use case, but for a wider range of future web and mobile app needs across the firm.