Using Apps for HR & Training: How to Introduce Flexible and Engaging Learning to Your Firm

Whether your firm is introducing users to a new technology, or you want to speed up the way you show graduates around your culture and processes, all companies can do with optimizations in HR and training. Additionally, staff and client education is one of those areas that must be submitted to constant improvement if a company is to remain competitive. Mobile apps have long been used to help people learn, but until recently they weren’t an established tool within the enterprise. Due to the rise of Rapid Mobile App Development (RMAD), we’re seeing more organizations creating whole suites of HR and training apps, specifically tailored to the needs of different audiences.Before we go into showing you several examples of best-practice HR apps, let’s dig into the reasons why apps are ideal HR and training tools.

The benefits of using apps for training

If you’ve ever used an enterprise app before you’ll be well aware of some of the key benefits they can bring to your organization. But what about training apps specifically? We’ve identified four key pros.

Flexibility

Potentially, the most significant benefit of mobile training apps is the ability they give to employees to complete their training whenever is most convenient to them. This can allow them to continue training during ‘pockets’ of free time, on commutes or at home.Apps can also incorporate inline help for users to self-assist if they encounter any problems, reducing the need for employees to wait for colleagues to assist them and allowing them to learn independently.If a company is using a platform such as Fliplet to create their training apps, the flexibility benefits go even further:
  • Apps work not just on mobiles, but on tablets, desktops and laptops, and even as links on the web (no downloads required)
  • Course and training updates can be made by anyone in the HR team and pushed out instantly, so there’s no need to go to an agency to update the apps
  • Integrations with existing systems allow companies to upcycle their existing training materials

Engagement

The ability to include interactive content, which usually leads to higher engagement and faster learning, means that employees are more likely to complete their training programmes.By incorporating gamification features such as leaderboards, points and badges, as well as dynamic results screens with charts tracking user performance, employees can set their own standards and aim to perform better and better.This also has the added benefit of making learning into a more fun experience, making it more likely that users will engage further and in their own time.

Data collection

Quiz and exam functions also have the benefit of offering HR teams rich data for analysis. This can be usage tracking data, looking at how the app is performing in fulfillling training expectations. Or it can be performance tracking data, following how quickly new employees are catching up with their learning. Insights can also be gained into the existing knowledge of current employees.And let’s not forget learners themselves: they can use information from the wider company’s performance to track their own progress, enabling them to manage their training further and set their own goals.

Cost cutting

Many companies are put off adopting enterprise apps because of the perceived high costs of developing and deploying apps within their company.By creating an app that can be used by a multitude of employees and making learning a self-assessment process, companies can cut costs in the form of training resources and staff time. New employees can also save precious work time by training during commutes or other pockets of free time.And by making learning more engaging, employees can learn a lot faster and have more time available to do other tasks.Although the benefits are clear, what does an actual training app look like and who has already been using them in their organization?

Examples of training apps

JWT OnBoard Express By J. Walter Thompson

JWT_App_Screenshots_FtdThis app was created to help initiate new hires across the JWT’s network and be a resource for their current employees. The app includes:
  • A global overview of the company, mission, values and history
  • Access to global discipline resources, programs and policies
  • A directory of J. Walter Thompson and subsidiary offices across six regions
  • An interactive To-Do List including necessary tasks that new hires should expect to complete as part of the orientation process
Although this is a fairly basic onboarding app, the benefits are clear – employees are able to get access to all key materials from the get-go, without the complication of learning to navigate a complex intranet.

Retail Edge Program by Intel®

Intel_App_ScreenshotsThe Intel® Retail Edge Program is the place for Intel’s retailers to learn about their products. The beauty of this app is in its ability to cater to different learning styles via:
  • Interactive courses
  • Articles
  • Videos
  • Sales tools, and more
And best of all, retailers can remain up to speed in all new products and services.Although this is not exactly and internal training app, we consider this a best practice example of multimedia and cross-device training.

KWM Become By King & Wood Mallesons

KWM_AppScreenshots_FtdThis app is a brilliantly executed resource, created by a law firm to attract graduates. King & Wood Mallesons (KWM) is one of Australia’s leading commercial law firms with international offices and a strong presence in Asia.This includes quizzes, advice and checklists, and interactive information about KWM and their graduate program specifically.Furthermore, the app is proof that KWM understand the impact of interactive online journeys on their younger audiences, and how this can set them apart from the competition.

KnowledgeSOURCE by Herbert Smith Freehill’s

KnowledgeSource_App_Screenshots_ftdOne of our favorites – Herbert Smith Freehill’s Knowledge SOURCE is a well executed app designed to meet clients’ training and knowledge needs in an interactive, friendly way. The app is updated automatically with the latest news that would impact key clients.It also allows clients to keep track of their learning history and progress, and add new activities. The app even contains complementary information to help and support clients with common questions.Although this is not an app that would be created or maintained by a HR team, we can see it easily being replicated for internal audiences.

Interview Essentials by Sheppard Mullin

SheppardMullin_App_ScreenshotSheppard Mullin’s Interview Essentials mobile app provides recruitment candidates with the basic information about who the firm is, how to find them, and their top tips for what to expect during an interview and how to stand out.We can see this resource being a big time saver for the firm’s recruitment team, but also a supportive resource for any candidates and law students.

What features should a training app have?

Having looked at so many training apps here at Fliplet, we’ve boiled down the key features you might want in your training apps. You don’t necessarily have to use all of these in the same app, and some might suit different types of training apps better than others.

“Knowledge Portals”

These give employees or customers access to a secure (login-protected) area where they can choose which courses to take and track their progress, without cluttering their phones with additional materials. Learn more about portals here.

Resource libraries

Apps can contain PDFs, MS Office documents, video, podcasts and web content easily. These not only extend the life and usability of your existing document, but enable learning for different kinds of audiences.

Assessments and Quizzes

Although not an essential, assessments and quizzes allow your learners to cement their knowledge and track their performance, while allowing you to measure the effectiveness of the materials you’re providing.

Culture and brand reference materials

This is an essential element of internal training materials. Typically, it will include content that references your company’s culture and brand values. It might also help to reinforce company messages and goals.

Feedback forms

All training apps we’ve found in our research included a feedback or contact form. It’s not a surprise, a feedback form gives your users a direct line to the right person in your team who can help them the fastest, by using query categories such as “question”, “app feedback” or “improvement suggestion”.

News & Events

There’s no better way to lengthen the life of a training app than to add a news and event feed, preferably with push notifications. This is true even of very niche apps. For example, if you have an app to help staff improve their soft skills, you can provide an RSS feed of the best corporate soft skill blog that you know about, and combine it with a feed of upcoming personal development seminar opportunities.Don’t forget to check out our Training Apps Gallery for more information about training apps built with Fliplet, and even a sample app you can play with.If you’re truly interested in improving training with apps, you might want to download our eBook on How To Create Apps For Training. If you’re ready to start creating engaging, powerful apps for training but don’t have a lot of budget, book a demo of Fliplet Studio and see why we’re the preferred app platform for the B2B industry.