Gateley: Driving Engagement, Streamlining Processes and Enhancing Client Experience
Written by Niamh Conneely
4 min read | 15/09/2023
Organizations are constantly seeking innovative solutions to enhance their operations and provide a seamless experience for their clients. Gateley, a Professional Services business, recognized the need to adapt to the evolving landscape and embrace digital transformation.
In this case study, we explore how Gateley utilized Fliplet, an app building platform, to address their diverse requirements and achieve their objectives.
Understanding Gateley’s Unique Needs
Gateley is not your typical law firm. With a range of consultancy arms and different client bases, they needed a flexible and scalable solution to cater to their diverse requirements. Fliplet proved to be the perfect fit, allowing Gateley to build both internal and external-facing apps that could be seamlessly integrated into their existing infrastructure.
“Because of the diverse range of businesses that make up Gateley, we have needed a tool that will allow us to do different things and be different things to different people. We use Fliplet because it is easy to deploy.”
Streamlining Internal Processes
One of the key challenges Gateley faced was deploying apps quickly and efficiently without the need for individual downloads. Fliplet’s platform enabled Gateley to embed internal apps within their intranet, allowing employees to access them seamlessly and without disruption. This eliminated the previous issues of app deployment and ensured a smooth user experience.
“For the internal apps that we built, they have been managed and seamlessly integrated and embedded within the intranet so that people can be using them on a daily basis without necessarily knowing that they are using them.”
Gateley leveraged Fliplet’s capabilities to create apps tailored to their specific needs. From directory listings to event management, Fliplet’s data sources, which function as spreadsheets behind the apps, allowed Gateley to populate information and create content for their apps easily. This streamlined internal processes and improved efficiency across the organization.
Enhancing Client Experience
Gateley understood the importance of providing value-added services to their clients. With Fliplet, they were able to develop purpose-built apps to cater to their clients’ needs. Whether it was offering specific response management and crisis advice or providing tools such as tax calculators and R&D tax credits, Fliplet empowered Gateley to deliver personalized solutions to their clients.
The versatility of Fliplet’s app builders allowed Gateley to meet the diverse requirements of their client base. By utilizing data sources and customizing templates, Gateley could create apps that aligned with their clients’ objectives and deliver an enhanced user experience. This not only strengthened client relationships but also positioned Gateley as a leader in providing innovative solutions within their industry.
Driving Engagement and Growth
“Where I found value in using Fliplet for my role in Gateley as Digital Manager is to drive engagement for the website.”
As the Digital Manager at Gateley, driving website engagement was a top priority for Gateley. Previously, Gateley had to rely on various tools to achieve this goal. However, with Fliplet, Gateley found a more versatile and comprehensive solution.
Fliplet allowed Gateley to leverage its existing web pages and create engaging tools and calculators for their website visitors. By providing interactive experiences instead of static content, Gateley was able to capture user engagement and generate inquiries. Fliplet’s wide-ranging capabilities provided flexibility and allowed Gateley to deliver a more personalized and engaging experience to their website visitors.
Ease of Use and Customization
One of the key advantages of Fliplet is its user-friendly interface and pre-built templates. Gateley found immense value in Fliplet’s library of templates, which allowed them to save time and effort in app development. The templates served as a starting point that could be customized to meet Gateley’s specific requirements.
“You can copy apps that’s already in the library. You don’t have to build everything from scratch.”
Gateley highlighted the ease of deployment and scalability of apps created using Fliplet. Previously, developing new apps would require days of development time and resources. With Fliplet, Gateley could develop and deploy apps within hours, significantly reducing development costs and increasing efficiency.
Looking Ahead: Digitizing Manual Solutions
Gateley recognizes the need to digitize their existing manual solutions and explore new opportunities for app development. By using with Fliplet, Gateley aims to merge various solutions into one comprehensive platform. This not only helps reduce costs and streamline operations but also provides a unified and scalable solution across the organization.
“We can set up pages and apps, which you can deploy anywhere within the space of minutes and hours.”
Gateley’s journey with Fliplet showcases the power of app building in professional services. By leveraging Fliplet’s platform Gateley was able to address their unique requirements and deliver personalized solutions to their clients. The ease of use, customization options, and scalability of Fliplet allowed Gateley to streamline internal processes, enhance client experience, and drive engagement and growth. As Gateley continues to digitize their operations, Fliplet remains a valuable partner in their digital transformation journey.
To learn more about Gateley. visit their website at www.gateleyplc.com
Fliplet is not just a platform for law firms; its capabilities make it appealing to any company seeking a web-based or mobile-based software solution. Whether you are technically inclined or have a good sense of design, Fliplet offers endless possibilities to create powerful and user-friendly apps. Don’t miss out on the opportunity to transform your mobile app development process with Fliplet!
Niamh has experience in content creation and writing and has achieved two level 6 awards for The Chartered Institute of Marketing. She has developed skills to help organizations deal with the challenges of a fast-moving marketplace. Connect with Niamh on Linkedin.